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NDIS registration group 0137: Providing an NDIS digital platform service

Registration group 0137 is “Providing an NDIS digital platform service” on the NDIS Commission's list of registration groups.¹ Here is the audit it needs, the Practice Standards that apply and the documents to have ready.

The audit

Stage 1 is a desktop audit: the auditor asks for information and evidence, usually off-site.³

Stage 2 is an onsite audit: the auditor looks at how you carry out your policies and procedures. This can include viewing records, visiting your sites, interviewing staff and participants, and observing supports. The Stage 2 onsite audit should take place within 3 months after Stage 1 is complete.³

If you apply for this group together with any certification group, the whole application is audited by certification.¹ Read verification and certification audits compared.

Practice Standards that apply

Core module, 24 standards⁴

• Person-centred supports
• Individual values and beliefs
• Privacy and dignity
• Independence and informed choice
• Freedom from violence, abuse, neglect, exploitation or discrimination
• Governance and operational management
• Risk management
• Quality management
• Information management
• Complaints management and resolution
• Incident management
• Human resource management
• Continuity of supports
• Emergency and disaster management
• Access to supports
• Support planning
• Service agreements
• Responsive support provision
• Transitions to and from a provider
• Safe environment
• Participant money and property
• Medication management
• Mealtime management
• Waste management

If you use, or are likely to use, a regulated restrictive practice, Module 2A: Implementing behaviour support plans also applies, and it is assessed by certification.²

Documents to have ready

A starting list. The auditor decides what to sample.

• Policies and procedures for each Core standard that applies to you²
• Incident, complaints and risk registers, with real entries²
• Staff files: worker screening clearances, qualifications, induction, training and supervision²
• Participant files: service agreements and support plans²
• An emergency and disaster management plan²
• Records of quality management and continuous improvement²

Good to know

• New class from 2026-07-01. From 2027-01-01, extra registration conditions: workers listed on the platform must have given evidence of an NDIS worker screening clearance, and the platform must check and display banning order status, credentials and clearance.²

Dates for this group

• 1 July 2026: SIL and NDIS digital platform providers must be registered
• 1 October 2026: Last day for existing unregistered SIL and platform providers to be covered by transition
• 1 January 2027: Digital platform registration conditions start

Questions

Sources

1. Registration groups or classes of support, NDIS Commission
2. NDIS (Provider Registration and Practice Standards) Rules 2018, as at 1 July 2026, legislation.gov.au
3. The quality audit process, NDIS Commission
4. Core module, NDIS Commission

Last reviewed 27 September 2026. Rules change: check the sources before you act.

Based on content from the Federal Register of Legislation and the NDIS Quality and Safeguards Commission website, © Commonwealth of Australia, licensed under CC BY 4.0. CareHelm summarised it in plain English. Check the linked sources for the official text. For the latest legislation go to legislation.gov.au.